Join us as we explore a state-of-the-art customer experience center.

Honeywell’s Customer Experience Center (CXC) showcases Honeywell’s products and technologies in an interactive, hands-on space. Here, visual communication and experiential technologies fuse to create a fully immersive brand experience.

This will be a walking tour. Please meet near registration no later than 12:40 p.m.

Spend some time in our tech pavilion, where you'll learn about products and services dedicated to improving your company's operations.

Shawn D. Nelson, founder and CEO of the Lovesac Company which designs, manufactures, and sells such furniture as modular couches and bean bag chairs, crafted a new standard for sustainability at Lovesac with its Designed for Life ethos. As he'll share during his keynote, the approach goes beyond using recycled materials to focus on creating a truly sustainable company and brand.

Learn how Designed for Life redefines what it means to be sustainable, the balance between sustainability and profitability and Lovesac’s commitment to building a sustainable future. Nelson is the author of Let Me Save You 25 Years: Mistakes, Miracles, and Lessons from the Lovesac Story as well as the host of the Let Me Save You 25 Years Podcast, featuring guests like Gronk, Mark Cuban, Ginny Clarke, Sara Blakely and Shaun White.

Join Daniel Brown, editor of Digital Signage Today, and Jean-Pierre Lacroix, President of Shikatani Lacroix Design, for a deep dive into the challenges, strategies, and rewards of powerful digital signage in banking and financial settings. Discover how innovative digital solutions are transforming customer experiences, driving efficiency, and enhancing brand engagement. 

Customer engagement and satisfaction is key in building a female-run shoe empire. Founder and CEO of Charleston Shoe Company, Neely Woodson Powell, launched the company 27 years ago. Through numerous setbacks and even one pandemic, Neely was able to expand her retail empire to include over 20 stores across the country. In her inspiring presentation, Neely will share how keeping customers at the forefront of her vision and providing ‘shoe joy’ has led to the success of the iconic national brand of versatile and fashionable footwear.

Explore how AI-driven operations (AIOps) are transforming ATM and unattended retail management. Learn how automation and advanced remote monitoring and management (RMM) capabilities enable operators to maximize efficiency and productivity while reducing operational costs.

Whether consumers are buying groceries, browsing for shoes, ordering dinner or checking their bank balances they want one thing: an exceptional seamless experience.

In this panel, e-commerce experts and online retail leaders will share insight on best practices touching on a wide range of do's and dont's.

Operators hear pitches all the time about products and services that will grow their business, but where’s the proof? We’ve got it right here.

Hear one short presentation about the how, when and ROI behind a recent rollout.

• How AI Has Helped Improve KPIs in a BPO | Michelle Castillo & Elder Gonzalez

Emerging technologies are revolutionizing the retail landscape by transforming how businesses engage with customers and streamline operations. Artificial intelligence is enabling personalized shopping experiences through tailored recommendations and dynamic pricing, while augmented reality allows customers to virtually try on products or visualize items in their homes. Blockchain technology enhances supply chain transparency and security, ensuring product authenticity. These innovations are creating a seamless omnichannel experience, blending online and offline shopping into a cohesive customer journey, and redefining the future of retail.

Help us honor several retailers and vendors that have created or implemented technologies that elevate the customer experience.

BCX Awards

The BCX Awards honor the most unique, innovative and pioneering financial institutions and technology providers whose branches and technologies are having the most impact on consumers.

• Best AI Banking
• Best Branch Design
• BCX Excellence Innovator of the Year

Elevate Awards

The Elevate Awards honor the individuals and organizations that are pacesetters in using technology to elevate the customer experience.

• CX Excellence
• Innovator of the Year

Join us for an evening of dinner and cocktails while you have the chance to Meet the Speakers and editors. Did you want to talk to a speaker 1-1 after their session today but didn’t get a chance? Do you want to talk with one of our editors about having your content on one of our sites? Now is your time! Some of our featured speakers and editors will have designated tables where you can chat in an informal setting with them and make that connection.

Ready to revolutionize your customer service? In this 10-minute session, we'll present a proven 5-step roadmap for successful CX transformation with AI. We will discuss the common obstacles innovative teams face and the options that exist to resolve them in order to realize improved efficiency, reduced costs, and high customer satisfaction.

In her dynamic keynote, Regina DeMars, director of Content Marketing & Social Media of the First National Bank of Omaha, unveils cutting-edge strategies for turning clicks into customers. Learn from real-life case studies showcasing how:

• Compelling content fuels sales: Discover how targeted content drives leads and conversions across diverse business segments.
• Unboxing experiences ignite engagement: Dive into the art of creating unforgettable brand interactions using "Unboxing Concepts".
• TikTok & Social Engagement boost local businesses: See how a "Be Kind" campaign used social media to create cost-effective, interactive experiences.
• Turning reviews into raving fans: Learn how responding to reviews builds brand trust and customer satisfaction.

Walk away with actionable tips and tricks to:

• Craft content that captivates your audience.
• Leverage social media platforms for maximum impact.
• Create unforgettable customer experiences.
• Build brand loyalty and drive sales.

A majority of customers want loyalty programs that give them tangible rewards for shopping. However, not every industry has been as quick to adopt loyalty programs.

This panel of experts  will discuss how to effectively deploy a loyalty program and provide rewards that build customer loyalty across all channels.

AI is the hottest topic in nearly every industry from banking to restaurants, but concerns over accuracy, labor issues and data security are also top of mind. Truly innovative companies, however, know they must embrace AI while keeping the human touch.

In this panel, bankers, retailers and restaurants will offer tactics on balancing AI adoption with the human element.

This panel discussion will focus on how to create a more inclusive customer experience. Panelists will discuss the importance of inclusivity, and how brands can make their stores more welcoming for all customers, regardless of their background.

As we wrap up the Summit, this heavy-hitter panel of industry thought leaders will comment on a variety of topics when it comes to improving the customer experience.